Terms and Conditions
Effective Date: April 14, 2025
Welcome to NewMoveHU. These Terms and Conditions (“Terms”) govern your use of our website www.newmovehu.com and our moving services (“Services”). By accessing or using our site or services, you agree to be bound by these Terms. If you do not agree, please do not use our services.
1. Company Information
NewMoveHU
500 Esna Park Dr UNIT 11, Markham, ON L3R 1H5, Canada
Phone: +1 289 301 7463
Email: [email protected]
2. Services Provided
We offer residential and commercial moving services, including packing, loading, transportation, unloading, and storage. Services are provided based on availability and booking confirmation. The scope and details of your move will be specified in your service agreement or invoice.
3. Booking and Payment
- All services must be booked in advance.
- We accept major credit/debit cards, cash, and electronic transfers.
- Full payment is due upon service completion unless otherwise agreed.
- Deposits may be required for large or long-distance moves.
4. Cancellations and Refunds
- Cancellations must be made at least 48 hours in advance.
- Late cancellations may incur a fee or result in a forfeited deposit.
- Refunds for prepaid services are issued based on individual assessment.
5. Customer Responsibilities
- Ensure access to both origin and destination locations on the scheduled day.
- Pack all items securely (unless you’ve opted for our packing service).
- Inform us of fragile, high-value, or hazardous items in advance.
- Be available during the move to answer questions or provide instructions.
6. Limitation of Liability
We are not liable for:
- Delays due to weather, traffic, or other factors beyond our control
- Damage to improperly packed or unlabeled fragile items
- Loss of items not listed in the inventory or not handed to our crew
For maximum protection, we offer Full Value Protection and third-party insurance options. Please refer to our Valuation Options page for details.
7. Prohibited Items
We do not transport the following:
- Hazardous or flammable materials
- Weapons, ammunition, or illegal substances
- Perishable food
- Pets or live animals
8. Intellectual Property
All content on our website — including logos, text, images, and videos — is the property of NewMoveHU and protected by copyright laws. You may not use or reproduce any content without our written consent.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of these external sites. Visiting third-party links is at your own risk.
10. Advertising and Analytics
We use third-party services such as Google Ads, Microsoft Ads, and Meta Ads for advertising and analytics purposes. These services may collect data about your interactions with our site. By using our site, you consent to such data processing. For more information, see our Privacy Policy.
11. Termination
We reserve the right to terminate or suspend access to our services for any user who violates these Terms, provides false information, or engages in unlawful behavior.
12. Governing Law
These Terms are governed by the laws of the Province of Ontario, Canada, and applicable federal laws. Any legal action or dispute must be resolved in the courts of Ontario.
13. Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page with the updated date. Continued use of our services indicates acceptance of the updated Terms.
14. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Email: [email protected]
Phone: +1 289 301 7463
Address: 500 Esna Park Dr UNIT 11, Markham, ON L3R 1H5, Canada